At MedMolar, we stand behind the quality and effectiveness of our premium study platform. We are confident that our tools will provide immense value in your medical exam preparation. To ensure you can subscribe with confidence, we offer a 30-day, no-risk satisfaction guarantee.
The Policy in Simple Terms
The Offer: If you're a new subscriber and not satisfied, request a full refund within your first 30 days.
The Rules: This applies only to your first purchase. To prevent abuse, your usage must not be excessive (e.g., completing over 20 quizzes).
The Process: Just email our support team with your account details and transaction ID.
The Result: We'll refund your USDT payment, and your account will revert to the free plan.
1. Eligibility for a Full Refund
To be eligible for a full refund under our 30-Day Satisfaction Guarantee, your request must meet the following conditions:
- Time Frame: The refund request must be submitted to our support team within 30 calendar days of your original purchase date.
- First-Time Purchase: This policy applies only to your first purchase of a MedMolar Premium subscription. Subscription renewals are not eligible for a refund.
- Direct Purchase: The subscription must have been purchased directly from the
medmolar.comwebsite. Subscriptions activated by a reseller are not covered by this policy. - Usage Limitation: To protect against abuse, your account's usage must not be excessive. Excessive use is defined as completing more than 20 quizzes or 500 questions from our premium question banks.
2. How to Request a Refund
To initiate the refund process, please follow these simple steps:
- Contact Support: Send an email to our dedicated payments support team at payments@medmolar.com.
- Use the Subject Line: Please use the subject line:
Refund Request - [Your Account Email]. - Provide Necessary Details: In your email, you must include the email address associated with your MedMolar account and the Transaction ID (TxHash) of your USDT payment.
3. Refund Processing
Once we receive your request, our team will:
- Review for Eligibility: We will review your request against the eligibility criteria, typically within 3-5 business days.
- Process the Refund: If approved, the full purchase amount will be sent back to the original USDT wallet address from which the payment was made.
- Revert Your Account: Upon successful refund processing, your MedMolar account will be immediately reverted to the General (Free) tier.
4. Exclusions
This refund policy does not apply to:
- Reseller Bulk Purchases.
- Subscription Renewals.
- Requests made after the 30-day period has expired.
MedMolar reserves the right to refuse a refund if we detect evidence of policy abuse, fraud, or violation of our Terms of Service.